Testimonials - A Reputation built with Care

You’re Known by the Company You Keep

Customer Testimonials

The people in our testimonials are amongst the thousands of people that Abacus has had the privilege of serving since 1999. Some of these customers have taken the time to give us feedback, both personally and in written reviews, on their experience at Abacus, and for that we are most grateful. 

The very large majority of these people have been very happy with their self storage experience at Abacus, many of whom have been Abacus unit occupants for over 10 years. Further, many have returned on several occasions when they needed self storage, and many have referred Abacus to others who have also become happy Abacus customers. These results are most gratifying to us.  

However, and to be clear, there have been a few occasions when someone has been unhappy with something or other.  Whenever this has occurred, we have made every effort to remedy whatever it was that caused a difficulty. Just as importantly (if not more so), we have treated that experience as an opportunity to learn from and improve what we do. This approach has led, on at least one occasion, for a formerly unhappy customer to appreciate our effort in this respect, and at a later time to return not only once but twice to again occupy a self storage unit at Abacus. That is our best review and testimonial!


“Just rented a storage locker from Abacus Self Storage. They are well organized , courteous, well organized and efficient. The locker is spotlessly clean and I am very pleased with the experience. They provide a lock and also had a special on the space rental on the second floor where I paid for two months and the third month is free. I am delighted!! Elyse Pomeranz”

Elyse Pomeranz

“My girlfriend and I are moving into a new place together and we had to find a secure, affordable and convenient storage facility to store our belongings, while we are transitioning to a new apartment. Jane made us feel extremely confident that we were choosing the right place. She helped us estimate the space we would need and actually recommended a smaller space than we originally decided on. This made it clear to us were dealing with an honest and friendly establishment. We will definitely be recommending Abacus Self Storage in Richmond Hill, Ontario, to anybody we know looking for storage in Richmond Hill area. Scott and Ola”

Scott and Ola, Scottola

“Very knowledgeable and helpful staff. One stop shop to buy all packing and moving supplies. Very clean, bright and secure storage facility, that can be easily accessed. Would highly recommend to anyone looking for a storage facility!”

Jodi M

“Satisfied on cleanleness, location, efficient management and reasonable priced.”

Raymond Tam

“I just wanted to drop a quick not to say how much of a pleasant experience it was to reserve our unit and how easy it is to use. At a very stressfull time ( with moving) it`s great to have something go so smoothly.”

Jeff Dunning

“Walking into the office, I knew this was the place I wanted to store our belongings. Jane was so helpful and accommodating. The place was very clean and well laid out for moving and manouevering your way around. I know I found the place when I walked into Abacus.”


“I have never seen a storage facility so clean. The unit is dust free. I can`t believe how clean the property is. Please tell the owner how impressed I am .”


“Abacus Self Storage staff have been very helpful, friendly and accessible. The facility is clean, bright and ideal. I definitely recommend it.”


“Abacus Self Storage was recommended to me from clients I had sold a home to several years ago. I have found Jane and all the staff to be unbelievably kind to me as well as patient and understanding. I will always recommend this storage facility to anyone I know. I thank everyone there for the great service and loyalty.”


“From my first call and enquiry, it has always been a pleasure dealing with the staff at Abacus Self Storage, where they provide outstanding customer service.”


“As a customer of many years, I commend Abacus for clean, well-lit and maintained, secure premises with huge carts now for ease of moving items. Customer Service, under Jane`s management, is efficient and friendly. In fact. I consider the team as friends.”


“Very clean unit. Great security system. Wonderful organization.”


“The Team at Abacus is professional, very helpful and courteous-always giving a little bit extra and doing a little bit more that what is asked. The facilities are well-run, clean and secure. I highly recommend them.”


“Friendly and helpful staff. clean and professional facility! A truly great place to store things! Highly recommended!”

Elmira and Brian

“I was amazed at how organized everything was at Abacus, and Jane`s service was exceptional!! Our locker was totally in order and well lit. the gates and doors work....everything went without a hitch! What a joy to work with a company that really knows their business, and cares about their customers! Keep us the good work!”


“Very happy with service.”


“I have been a client of Abacus for over two years, and can recommend their services. Jane and her team are always pleasant and helpful, and the premises are clean and secure. In short, an enjoyable experience!”


“Cleanest seft storage I`ve seen I have used self-storage places 3 times in Canada and I was very impressed on how clean is this place. Other pros: Good location (convinient for me :), very friendly staff, and good price. I do recommend this place. 2011-08-03”


“Thank you so much for excellent services. I like the way how the renting storage is organized. It is easy and fast. The customer service is so good!!! People at the front desk are very friendly and helpful at all given time. Thanks again. Galyna”


“I found this storage facility to be immaculate. The staff is very professional and friendly. Jane, who is the manager her pleasant personality made the stressful event seem effortless. The owner takes very good care of the facility, the storage units are extremely clean and spacious, there prices are very reasonable. I would recommend this storage facility to all.”


“I have used Abacus twice in the last 5 years. Terrific service, good rates, exceptionally clean. If I need to use a self storage facility again in the future these are the people I would go to.”

Louise K

“I,ve been with you for a decade now and am glad to say how pleased I am with the high calibre of your personnel. Specifically, Jane`s ever friendly, courteous, helpful nature make my visits a joy. She takes genuine interest in us and I send my appreciation. Also, David goes out of his way to assist me. I,ve a bit of a mobility problem and David never hesitates to come to my rescue. I like to choose days when he`s there.”


“thank you for all your help, you are great great to do business with you thank you”

Maria Paheco

“We have been with Abacus for a few years and we have never had a problem. The place is always clean, tidy and well kept, they are very nice to deal with and have great customer service. They look out for the customer and we like that. We highly recommend Abacus to anyone looking for storage, and we have always recommended them to our friends and family.”


“Hi there, this message is for Jane, I just wanted to leave a thank you. Holly was just wonderful, she is professional and she is helpful and it was really kind of her to help me sign in yesterday. I just wanted to let Jane know that Holly is a wonderful resource person and I`ll see you guys later. Bye for now. (Jane is the abacus site manager). ”


“Nice clean premises. Staff have been very helpful!”


“We have been entirely pleased with Abacus` service and pleasant and professional policies. They are very quick to respond to inquires and do their best so that our experience utilizing their storge facility is pain and stress free. Thank you.”


“We are very happy with storage location, facility is alway`s clean and accessible. Anna S”

Anna S

“Great customer service at the Richmond Hill location! We`ve had a storage locker here for just over a year, and the facility is always clean and well-lit. Extremely well-maintained and the staff are super-friendly! :) They even went so far as to help us find an alternate supplier of packing peanuts when we came in to see if they would sell us a large volume of them. There is a storage facility closer to my home, but I prefer Abacus!”


“Hi guys, I just recently rented a 10x10 storage unit from you guys and decided to write a review. When I first walked into the office, I was impressed how organized it looked, it was not like the other storage companies I previously visited. It was cleaned, smelled nice and most importantly I was greeted with a big smile. Next, the clear explanation of the security measure you had in place made me feel really good about you guys. Initially, I was not sure what size or location of a unit I needed, you offered professional advice by looking at size of my truck outside, I was still not convinced, then you took the time to show me all the possible unit sizes and as we walked I noticed how clean the facility really is. Wow, for a storage unit, every door was shinny, freshly oiled up and no garbage anywhere in site, I felt really good to leave my personal priceless belonging with you. One other thing I wanted to add is that I love how your facility is climate controlled which really allowed me to leave my TV there. Thanks again for your kindness and patience. ”



Learn More About Abacus Self Storage in the Greater Toronto Area!

What is the price, and are there any promotions?

Our affordable prices are always set to deliver great value. Further, we regularly run promotions to give our customers the best deals on self-storage.

What should I do if my administrative/personal information has changed?

If your contact information (phone, email, address) changes, please let us know as soon as possible. If you are moving, be sure to change address for utilities, telephones, etc. Organize a checklist related to your move. The post office has special forms for address changes.

What do I need to do if I want to vacate my unit?

Give 1 week notice when the unit is being vacated.

Do I need reservations on a storage unit?

Inquire about advance reservations, to help ensure that a properly sized storage unit will be available when you need it. At Abacus, we do not charge for making advance reservations.

What should I be aware of when renting a storage unit?

Take time to review the storage agreement, as it is your protection while in storage.