Abacus Storage Security

Abacus Storage Security

What is storage security

For Abacus self storage customers, storage security means having peace of mind that their possessions are safe and secure from all potential hazards and calamities, both unpredictable and predictable. As a result, a top priority at Abacus Self Storage is to keep your goods safe and secure and in the same condition as they were when you first put them in an Abacus storage unit.

For example, many may still recall the severe ice storm and cold weather that covered Ontario just before Christmas 2013 – when roads were impassable due to downed power lines and fallen trees, and Toronto electrical utilities were totally shut down for days, causing most homes in Toronto to freeze in the dark!  However, Abacus had an emergency electrical generator in operation at the time. As a result, it was great for us at Abacus to see the relief on our customers’ faces when they could finally drive in and see that the heat had been on (and would continue to be on for as long as needed) and that their belongings had been safe and secure for the entire time of the emergency. While the emergency generator has come on many times during many power interruptions, never was it more important. Events of this kind will most likely happen again.  

The 2013 storm truly tested Abacus, and also showed Abacus staff at its best. To complement the uninterrupted heat and light systems on the site, Abacus staff cleared ice from all door locks and from around all exterior doors, so that any customer who came on site could gain access to their unit.  Within a few hours of the storm’s end, Abacus was operating normally, and as if the storm had never occurred. This kind of security and service is rare in the self storage industry. Further, the ice storm clearly demonstrated that self storage security is more than having locked doors and a security gate.

Why Abacus Storage Security?

In summary, Abacus interprets onsite security in a very broad manner, and accordingly takes a comprehensive approach to safety and security. The Abacus goal is to ensure that all calamities and hazards, whatever they are and as much as possible, are non events for its customers.

Abacus will of course continue to be diligent in this respect, as our customers have come to expect it.

What are the benefits of Abacus Storage Security?

More predictable hazards and calamities that occur on a daily basis are controlled by proactive Abacus procedures. These procedures include regular maintenance of all building security and life safety systems to ensure continuous and reliable performance, having regular and effective pest control, preventing unauthorized entry, ongoing diligence by Abacus staff relative to daily onsite activities, etc.

A top priority at Abacus is to ensure that all building security and life safety systems operate consistently. Accordingly, Abacus conducts reviews as required for all security and safety operations and procedures, with investments and improvements made as indicated in these reviews.

Why Do Abacus Customers Keep Returning?

Earning Trust – Delivering Peace of Mind

Repeat customers have been a big part of our business since we opened in 1999; indeed, many customers have come back several times. Further, many current and previous customers have referred Abacus to other people looking for self storage. Finally, a large number of our customers are long time unit occupants, many of whom have been with us for 10 to 15 years, and even longer.

These customers have told us personally and in written reviews that they keep returning and referring us because they appreciate what Abacus delivers. Further, they believe and trust that Abacus will continue to be consistent in what it has always delivered. This belief and trust gives them peace of mind; it is what has earned us the Consumers Choice Award for the last 7 years in a row.

Our customer service, the security we provide, the cleanliness in the building and the units, and the general care we take in operating our property, are all taken for granted by these customers. We strive to deliver peace of mind daily, with the consistent delivery of excellence in all aspects of our service. We would like an opportunity to earn your trust, and to earn your referral to others!

Please contact us, or better yet, visit our facility to see it close up and to meet our people.


“Just rented a storage locker from Abacus Self Storage. They are well organized , courteous, well organized and efficient. The locker is spotlessly clean and I am very pleased with the... Read More

Elyse Pomeranz

“My girlfriend and I are moving into a new place together and we had to find a secure, affordable and convenient storage facility to store our belongings, while we are transitioning to a new... Read More

Scott and Ola, Scottola

“Very knowledgeable and helpful staff. One stop shop to buy all packing and moving supplies. Very clean, bright and secure storage facility, that can be easily accessed. Would highly recommend to... Read More

Jodi M
Abacus has been helping customers meet their storage needs over many years.

The people in our testimonials are amongst the thousands of people that Abacus has had the privilege of serving since 1999. Some of these customers have taken the time to give us feedback, both personally and in written reviews, on their experience at Abacus, and for that we are most grateful.

Amir Samadi
Amir Samadi
Friendly helpful staff. Clean and well maintained facilities, well lit, easy to get in and out of with access code and gate. Nice size storage units. Reasonably priced.
KC Chow
KC Chow
I have been using Abacus Self Storage for a number of years now and I am still extremely happy with the service and facilities. The staff are always friendly and knowledgeable, and they have made the process of renting a storage unit a breeze. The facilities are top-notch, with well-maintained and secure storage units, climate control options, and 24-hour surveillance. I feel confident knowing that my belongings are safe and secure, and I have peace of mind knowing that the facilities are well-maintained and protected. The location is also convenient and easy to access, making it a great option for anyone looking for storage solutions in the area. The prices are competitive, and the range of unit sizes and amenities offered is impressive, making it easy to find the perfect storage solution to meet my needs. I would rate my experience with Abacus Self Storage a solid 5 stars. The staff are always friendly and professional, the facilities are top-notch, and the overall experience has been a positive one. I have been using them for a number of years now, and I have never had a problem or a negative experience. I would highly recommend this facility to anyone looking for secure and reliable storage solutions in the Richmond Hill area.
Jannetta Oum
Jannetta Oum
This place is the best storage place in town they went above and beyond workers are very professional and friendly the boss genuinely cares about his clients and take good care of them I recommend this place to everyone
Amit Thakor
Amit Thakor
The staff here is very kind and helpful. They showed me around and even pushed the due date a little further at no cost. Also the locker unit is right near the door.


Learn More About Abacus Self Storage in the Greater Toronto Area!

What is the price, and are there any promotions?

Our affordable prices are always set to deliver great value. Further, we regularly run promotions to give our customers the best deals on self-storage.

What should I do if my administrative/personal information has changed?

If your contact information (phone, email, address) changes, please let us know as soon as possible. If you are moving, be sure to change address for utilities, telephones, etc. Organize a checklist related to your move. The post office has special forms for address changes.

What do I need to do if I want to vacate my unit?

Give 1 week notice when the unit is being vacated.

Do I need reservations on a storage unit?

Inquire about advance reservations, to help ensure that a properly sized storage unit will be available when you need it. At Abacus, we do not charge for making advance reservations.

What should I be aware of when renting a storage unit?

Take time to review the storage agreement, as it is your protection while in storage.