What is storage security
For Abacus self storage customers, storage security means having peace of mind that their possessions are safe and secure from all potential hazards and calamities, both unpredictable and predictable. As a result, a top priority at Abacus Self Storage is to keep your goods safe and secure and in the same condition as they were when you first put them in an Abacus storage unit.
For example, many may still recall the severe ice storm and cold weather that covered Ontario just before Christmas 2013 – when roads were impassable due to downed power lines and fallen trees, and Toronto electrical utilities were totally shut down for days, causing most homes in Toronto to freeze in the dark! However, Abacus had an emergency electrical generator in operation at the time. As a result, it was great for us at Abacus to see the relief on our customers’ faces when they could finally drive in and see that the heat had been on (and would continue to be on for as long as needed) and that their belongings had been safe and secure for the entire time of the emergency. While the emergency generator has come on many times during many power interruptions, never was it more important. Events of this kind will most likely happen again.
The 2013 storm truly tested Abacus, and also showed Abacus staff at its best. To complement the uninterrupted heat and light systems on the site, Abacus staff cleared ice from all door locks and from around all exterior doors, so that any customer who came on site could gain access to their unit. Within a few hours of the storm’s end, Abacus was operating normally, and as if the storm had never occurred. This kind of security and service is rare in the self storage industry. Further, the ice storm clearly demonstrated that self storage security is more than having locked doors and a security gate.
Why Abacus Storage Security?
In summary, Abacus interprets onsite security in a very broad manner, and accordingly takes a comprehensive approach to safety and security. The Abacus goal is to ensure that all calamities and hazards, whatever they are and as much as possible, are non events for its customers.
Abacus will of course continue to be diligent in this respect, as our customers have come to expect it.
What are the benefits of Abacus Storage Security?
More predictable hazards and calamities that occur on a daily basis are controlled by proactive Abacus procedures. These procedures include regular maintenance of all building security and life safety systems to ensure continuous and reliable performance, having regular and effective pest control, preventing unauthorized entry, ongoing diligence by Abacus staff relative to daily onsite activities, etc.
A top priority at Abacus is to ensure that all building security and life safety systems operate consistently. Accordingly, Abacus conducts reviews as required for all security and safety operations and procedures, with investments and improvements made as indicated in these reviews.
Why Do Abacus Customers Keep Returning?
Earning Trust – Delivering Peace of Mind
Repeat customers have been a big part of our business since we opened in 1999; indeed, many customers have come back several times. Further, many current and previous customers have referred Abacus to other people looking for self storage. Finally, a large number of our customers are long time unit occupants, many of whom have been with us for 10 to 15 years, and even longer.
These customers have told us personally and in written reviews that they keep returning and referring us because they appreciate what Abacus delivers. Further, they believe and trust that Abacus will continue to be consistent in what it has always delivered. This belief and trust gives them peace of mind; it is what has earned us the Consumers Choice Award for the last 7 years in a row.
Our customer service, the security we provide, the cleanliness in the building and the units, and the general care we take in operating our property, are all taken for granted by these customers. We strive to deliver peace of mind daily, with the consistent delivery of excellence in all aspects of our service. We would like an opportunity to earn your trust, and to earn your referral to others!
Please contact us, or better yet, visit our facility to see it close up and to meet our people.