Posted by On 26-02-2020

2020 Consumers Choice Award Winner

Winner of Consumers Choice Award 2020

Abacus Self Storage is very happy to announce that it has, for the 3rd consecutive year, been selected by the consumers of Richmond Hill and York Region as the sole winner of the prestigious 2020 Consumers Choice Award! Abacus Self Storage has been given this consumer driven vote of confidence for 2018, 2019, and now again in 2020.

Winning this award is based solely on the merits of the service provided by a business to its customers.

The people at Abacus has been delivering great self storage value and service and earning the trust of its customers since 1999 – we at Abacus are committed to quality and to extending that record by being the Consumers Choice Award winner again in 2021, and for many years beyond. We are grateful for and value the trust placed in us by the people in Richmond Hill and York Region, and we want to do our best to keep earning that trust!

The Consumers Choice Award has been recognizing and promoting business excellence in Canada for over 30 years. The award is designed to help consumers satisfy their needs by finding the best businesses in their neighborhood and their city.

The Consumers Choice Award is determined by an independent survey conducted by a leading market study company which collects and analyses unbiased consumer opinions. To find these opinions, the study reviews every online interaction that a business has with its consumers, looking for indications of “Consumer Confidence“. As part of the process, the study looks at Google reviews, Facebook and Instagram likes, YouTube likes, and so on (telephone surveys were at one time a part of the study but were discontinued last year). In summary, and unlike any other consumer award, the study and award is based on 3rd party consumer driven data. The award is not based on a popularity contest.

The Award is a validation of the goals that the people at Abacus Self Storagecontinuously strive to achieve – to deliver great service and value, and to do that to the best of our ability!

There are no substitutes for treating your customers with respect and integrity, for delivering great customer service, for having a storage facility and units that are very clean and well run, for having top notch security, for maintaining and improving the facility and all units on both a planned and promptly as needed basis, and for having operational dependability (i.e. standby electrical generator, which has kept the heat and lights on in general power failures on more than one occasion), and generally for making every effort to operate the best self storage facility in Richmond Hill and York Region.

In closing, something new – Abacus is keenly aware of climate change as an issue for all of us. By the end of April, 2020, Abacus will be essentially carbon neutral relative to electrical power consumption. More in a future information article.


“Just rented a storage locker from Abacus Self Storage. They are well organized , courteous, well organized and efficient. The locker is spotlessly clean and I am very pleased with the... Read More

Elyse Pomeranz

“My girlfriend and I are moving into a new place together and we had to find a secure, affordable and convenient storage facility to store our belongings, while we are transitioning to a new... Read More

Scott and Ola, Scottola

“Very knowledgeable and helpful staff. One stop shop to buy all packing and moving supplies. Very clean, bright and secure storage facility, that can be easily accessed. Would highly recommend to... Read More

Jodi M
Abacus has been helping customers meet their storage needs over many years.

The people in our testimonials are amongst the thousands of people that Abacus has had the privilege of serving since 1999. Some of these customers have taken the time to give us feedback, both personally and in written reviews, on their experience at Abacus, and for that we are most grateful.


Learn More About Abacus Self Storage in the Greater Toronto Area!

What is the price, and are there any promotions?

Our affordable prices are always set to deliver great value. Further, we regularly run promotions to give our customers the best deals on self-storage.

What should I do if my administrative/personal information has changed?

If your contact information (phone, email, address) changes, please let us know as soon as possible. If you are moving, be sure to change address for utilities, telephones, etc. Organize a checklist related to your move. The post office has special forms for address changes.

What do I need to do if I want to vacate my unit?

Give 1 week notice when the unit is being vacated.

Do I need reservations on a storage unit?

Inquire about advance reservations, to help ensure that a properly sized storage unit will be available when you need it. At Abacus, we do not charge for making advance reservations.

What should I be aware of when renting a storage unit?

Take time to review the storage agreement, as it is your protection while in storage.